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Returns & Refunds Policy

Magent Minds Lab
 

1. Overview

At Magent Minds Lab, we want you to be completely satisfied with your purchase. This policy outlines your rights to return items and receive refunds in line with the Consumer Contracts Regulations and the Consumer Rights Act 2015.

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2. Your Rights to Cancel (14-Day Cooling-Off Period)

If you change your mind about your purchase, you have the legal right to cancel your order within 14 days of receiving your goods.

To Exercise Your Right:

  • Contact us at: info@magentmindslab.co.uk

  • Provide your order number and details

  • Return the item within 14 days of notifying us

Conditions:

  • Items must be unused

  • Returned in original packaging

  • Include proof of purchase

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3. Returns Process

Step-by-Step:

  1. Email us with your return request

  2. Wait for confirmation and instructions

  3. Package your item securely

  4. Send it back to our return address

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4. Refunds

Processing Time:

  • Refunds are issued within 14 days of us receiving the returned goods (or proof of return)

Method:

  • Refunds are made via the original payment method

Delivery Costs:

  • Standard delivery charges are refunded

  • Express delivery upgrades are not refunded

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5. Return Shipping Costs

  • You are responsible for return postage unless:

    • The item is faulty

    • The item is incorrect

    • The item is damaged on arrival

We recommend using a tracked service, as we are not responsible for lost returns.

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6. Faulty, Damaged or Incorrect Items

You have additional legal rights if your item is:

  • Faulty

  • Damaged

  • Not as described

What We Will Do:

  • Offer a replacement, repair, or full refund

  • Cover the return shipping cost

To Report an Issue:

  • Contact us within 48 hours of delivery

  • Include photos where possible

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7. Your Rights Under Consumer Law

Under the Consumer Rights Act 2015, you are entitled to:

Within 30 Days:

  • Reject faulty goods and receive a full refund

After 30 Days:

  • Request repair or replacement

  • If unsuccessful, receive a refund

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8. Non-Returnable Items

We cannot accept returns for:

  • Items that have been used or damaged by misuse

  • Products not returned in original condition

  • Hygiene-sensitive items once opened (if applicable)

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9. Exchanges

We do not offer direct exchanges.

To exchange an item:

  1. Return the original item

  2. Place a new order

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10. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account

  2. Contact your payment provider

  3. Then contact us at info@magentmindslab.co.uk​

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