Shipping Policy

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1. Overview

At Magent Minds Lab, we aim to deliver your order quickly, safely, and efficiently. This Shipping Policy explains our delivery options, timeframes, and responsibilities.

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2. Delivery Locations

We currently deliver to:

United Kingdom (England, Scotland, Wales, Northern Ireland)

For international shipping enquiries, please contact us at:
info@magentmindslab.co.uk

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3. Processing Times

All orders are processed within:

• 1–2 working days (Monday–Friday, excluding bank holidays)

Orders placed:

• After 2pm

• On weekends or holidays

…will be processed the next working day.

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4. Delivery Options & Timeframes

Standard Delivery

• Estimated delivery: 2–5 working days

• Cost: Calculated at checkout

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Express Delivery (Optional)

• Estimated delivery: 1–2 working days

• Cost: Calculated at checkout

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5. Order Tracking

Where available, tracking details will be sent via email once your order has been dispatched.

Please allow up to 24 hours for tracking updates to appear.

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6. Delivery Partners

We use trusted UK couriers such as:

• Royal Mail

• Evri (Hermes)

• DPD

The courier used will depend on your location and chosen shipping method.

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7. Delivery Delays

While we aim to meet delivery estimates, delays may occur due to:

• High demand periods (e.g. Christmas)

• Weather conditions

• Courier service disruptions

Magent Minds Lab is not responsible for delays outside our control, but we will assist you in resolving issues with the courier where possible.

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8. Incorrect Address Information

It is the customer’s responsibility to ensure the delivery address is correct.

If an incorrect address is provided:

• We are not liable for failed delivery

• Additional charges may apply for redelivery

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9. Missed Deliveries

If you miss a delivery:

• The courier may attempt redelivery

• Or leave instructions to rearrange delivery or collection

If your parcel is returned to us:

• We may charge for re-shipping

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10. Risk & Ownership

• Risk passes to you once goods are delivered to your address

• Ownership of goods transfers only after full payment is received

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11. Damaged, Lost or Missing Items

Damaged Goods

If your order arrives damaged:

1. Take photos of the packaging and item

2. Contact us within 48 hours of delivery

Lost or Missing Parcels

If your order has not arrived:

• Contact us within 7 days of expected delivery

• We will investigate with the courier

If confirmed lost, we will:

• Replace the item, or

• Issue a full refund

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12. Multiple Items / Split Deliveries

If you order multiple items:

• They may arrive separately

• You will not be charged extra for split deliveries

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13. Pre-Orders (If Applicable)

For pre-order items:

• Estimated dispatch dates will be clearly shown

• Your full order may ship once all items are available

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14. Packaging

We ensure all toys are:

• Securely packaged

• Protected during transit

We aim to use eco-friendly packaging where possible.

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15. Contact Us

For any shipping queries:

Email: info@magentmindslab.co.uk